FAQs About Our Storage
Here are a few of the most commonly asked questions and answers about storage and using self storage units. As always, if you have any questions at all, please do not hesitate to give us a call so we can help.
Frequently Asked Questions
Everything You Need to Know About High Point Storage
We’ve gathered the most common answers to help you understand our rental process, security features, and services — all in one place.
“Moving In”
Q1: What time should I contact you before moving in?
A: Please reach out before 6 PM, Monday through Friday, to ensure everything is ready for your move-in.
Q2: How will I access my new unit?
A: Your unit may have a combo lock or zip tie when you arrive. Bring scissors or check your messages for the lock code to access it easily.
Q3: Why is there a lock or seal on my unit before move-in?
A: We place a seal after completing a 12-step inspection checklist to keep the unit clean and ready for you.
“Moving Out”
Q1: How much notice should I give before moving out?
A: Please give us at least 7 days’ notice before your planned move-out date — the earlier, the better.
Q2: Is rent prorated if I move out early?
A: No, rent is not prorated on move-out. You have until the last day of your paid month to vacate the unit.
Q3: What should I do once I’ve emptied my unit?
A: After removing all items, take a photo of the empty unit showing the unit number (or a nearby number) as proof of move-out. Units with leftover items may incur a cleaning fee.
“Payments”
Q1: What payment methods do you accept?
A: We accept credit and debit card payments online or over the phone for your convenience.
Q2: Do you accept cash or checks?
A: As of December 2022, we no longer accept paper payments such as checks or cash.
Q3: Can I pay with a money order?
A: Yes, you can mail a money order to our main property management office — just include the name of your storage facility on it.